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Got a question? We’ve got an answer!

What is the return policy?

Sorry, but returns are not accepted. Since our items are custom printed for you, we can’t take them back. Please make sure to review the size charts before purchasing. 

What are the shipping options?

Shipping is free! Every item! Yes, domestic and international my darlings! The shipping is economy (upgrades are not free), and based on the item and your own location determines the time it takes to get to you. Check each individual listing for a time estimate or shoot us an email.

What are the international taxes, duties, etc. that I have to pay?

That depends on the region and item, so you’ll want to check with your region. The buyer assumes responsibility for any taxes and duties, some of which may be collected upon delivery.

How long does fulfillment take?

Please note that shipping quotes are not the same as production quotes. Because we print on demand, the process is a bit longer than a typical store. Most items like Tshirts go out quicker, usually within the week. Some items like rugs and robes take a bit longer. We recommend reaching out to us first for a time frame. For exact times, please look at each individual item listing. 

When will I receive my order?

Your item could go out anywhere from a week to three weeks. This all depends on your location, as our vendors are located all over the world. Some items take longer to print than others. Please review each item for a more precise time, and also email us for further questions. For exact times, please look at each individual item listing. 

What do I do if I never received my order?

Sometimes, there’s an unexpected delay or lost item. Just email us if you’d like tracking info.

What do I do if I received a defective order?

It is very rare that this will happen. However, in the event that it does, please email us within 24 hours of receipt with multiple pictures of the damaged item.

How do I make changes to an order I’ve already placed?

Sorry, but once an order is placed, it begins to process and cannot be changed or cancelled.

Where are you located?

The good ole USA 🇺🇸, but we work with vendors locally and internationally.

What is your role and what is print on demand?

Once Upon a Find designs all of the products, as well as picks vendors and individual products to work with for design. Once Upon a Find also runs this shop, as well as manages all communications. The one area we hand off is the production, printing and shipping. Once your order is placed, we send it off to one of our print shop partners to manufacture. We keep an eye on your order and let you know when it ships.

Print on demand means we don’t stock items in a warehouse, and only order what is requested.

What vendors do you work with?

Only the best, babe! We’ve tried products from each vendor we work with, and do not sell anything we would not use ourselves. Our vendors are located all over the world, and we are proud of these partnerships and associations.

How is the product made? Where do the materials come from?

This varies item to item, as we work with different companies. Each individual product details how it’s made and material composition.

How do I make sure I order the right size?

Please check the size chart listed with each item, as they vary by vendor, to be safe. You can also email us for further advice, as we own a lot of the inventory ourselves! 

How do I contact your company if my question isn’t answered here?

Please email us at anytime! Seriously, email us with any questions. We are happy to help and chat! Email us at hrhally@onceuponafind.shop.